Hello! My name is Gaston and I am here to help you in any way I can. Please do not be shy in asking for my help for it is always my pleasure to serve you. Below you will find links that answer almost all of your customer service questions. If you still need any assistance please email me personally at Gaston@lovefifi.com. Happy Shopping!


Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
Shipping and Returns
How do I make a return/exchange?
How will my order be shipped?
Is your packaging discreet?
What is your return policy?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is your return policy?
Privacy Policy
Pricing and Billing
What type of payments do you accept?
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
Do you have a store?
Do you have catalogs?
How do I find my size?
How do I pay with a certified check or money order?
What does "Plus" mean?
When will my personalized panties ship?
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
Help! I'm Having Trouble Viewing and Using LoveFifi.com.
How do I contact you?