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Help & Info

CUSTOMER SERVICE

COMPANY INFORMATION
Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS

Here are the top questions we are asked by customers. If you have any other questions, you can contact us toll free: 1-866-588-3434.

Do you have catalogs?

What is my order status?

How do I make a return/exchange

How will my order be shipped?

What type of payments do you accept?

Do you have a store?

How do i find my size?

Is your packaging discreet?

What does "plus" mean?

When will my personalized panties ship?





Do you have catalogs?

In order to keep our prices low and selection high, we do not print catalogs.





What is my order status?

To check your order status, first click the LOGIN link (click here) in the upper left corner of the home page. Enter your email address and password and click login. Your name should appear at the top left corner.

Click on your name to view your account information. At the bottom of the page is a list of all orders. Included in the list is the status of your order, what carrier it was shipped with and a tracking number to track your package.





How do I make a return/exchange

Your package will include an easy to follow return/exchange form. Please fill out the form and mail it back with the item you wish to return or exchange. To download a copy of our return form, click here





How will my order be shipped?

Your order will be shipped by either UPS or the United States Postal Service. International packages will be shipped via United States Postal Service Express Mail.



What type of payments do you accept?

We accept Visa, Mastercard, Discover, American Express, and money orders.

Please Note:  All credit card transactions will processed under our parent company of Jean Andre Et Cie



Do you have a store?

Currently Lovefifi is strictly an online retailer.





How do I find my size?

To view our size charts, click here. You can also ask Fifi herself via email at fifi@lovefifi.com





Is your packaging discreet?

Our products are shipped in unmarked boxes or envelopes with no mention of Lovefifi or its contents (see below)





What does "plus" mean?

"Plus means plus size and is any size over large.





When will my personalized panties ship?

Your personalized panties will be shipped in approximately 1-3 business days after your order is processed.




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Copyright © 2009 LoveFifi.com. All Rights Reserved. | Lingerie

"I have always loved my slender frame but have longed for a fuller ‘bum'. I discovered your wonderful website and now my new form is ‘Ann's secret'. The first time I wore my padded panty I was out on a date with my husband, he kept saying that there was something different about my attitude and the way I looked. I never did tell him my Love Fifi secret, but here I am ordering another one! Thanks for giving me more confidence at 44 than I had in my 20's."

- Ann

"The Creme de la Creme Corset is great! No matter what size you are you feel sexy!! This corset makes me feel sexy and I cannot wait for everyone to see me in my wedding dress in September!! Thanks so much Fifi! You made my day today!!"

- The future Mrs. Cummings

"Last fall I purchased your pink and black harem costume. I was very happy with it - it was so pretty, and satisfied my want for a "Jeannie" costume. It was a hit with my boyfriend. I just received a hot pink belly dancer costume and I LOVE IT!!! It was on special and it was my size so I grabbed it. I was worried because it was a medium/large, and I wear a size 12, but it fits PERFECT. Not only is it beautiful, but it's comfortable too. I cannot wait to wear it and surprise my lover with it! I had to thank you for such nice costumes. These are costumes I will keep for years and years. Thanks so much."

- Pauline

"I ALWAYS love to hear about your experiences with Lovefifi.com. If you have a thought, question, or anything else you'd like to tell me, feel free to email me directly!"

Love,
Fifi